DOCTOR Quark provides an English-speaking doctor onboard who manages a medical clinic stocked with a supply of common prescription medicines and basic first aid equipment. If you are under regular treatment for any ailment, you must bring a sufficient supply of medicine for yourself. We cannot accept responsibility for not having a specific brand or type of drug on board. Should you fall ill, the doctor will refer to the medical forms that you completed and returned to us; therefore it is vital that the information you provide is complete and accurate. MAIL Sending polar mail is still a rare and memorable way for loved ones to receive a memento from your voyage. Mail may be posted from the ship and will be charged to your on board account. Please deposit your mail at reception with your cabin number and name noted clearly in the upper right hand corner of each card or letter. If your voyage visits a research base, we may be permitted to leave mail. If we are unable to post the mail during your voyage, staff will attempt to do so on subsequent voyages. Please note, delivery can take many months and cannot be guaranteed.
STAYING IN TOUCH WHILE ON BOARD When you are not busy exploring the natural beauty of the Polar Regions, you may have the ability to make phone calls, check emails and use the internet while on board. Please note that we travel to some of the most remote parts of the world. As we utilize satellite equipment for our connection, it is possible that occasional degradation or outages of services may occur. Personal communication services are not always guaranteed throughout your voyage. We encourage passengers to disconnect from digital life and reconnect with the natural world. To access email or internet, you can purchase a pre-paid PIN card from reception. Data PIN cards can be used to access the internet from personal computers, tablets and smartphones. These cards are based on data used, not time connected, and can be consumed very quickly if you are not careful about what services are running in the background on your device(s). Once purchased, your PIN card will grant you access to network spots found throughout the public spaces of the ship. In some cases the connection will also work from your cabins; however the best connections will be from public areas. You may also choose to set up a temporary ship-board email account. These special Webmail accounts are specifically geared towards satellite communications and will be a more efficient, lower-cost alternative to data service. Accounts are set up for a small charge, and include up to 200KB of text-only transmission per day. Additional emails can be sent over this amount for an additional charge. Making phone calls from the ship will also require the purchase of a pre-paid PIN Card. Voice PIN cards allow calling from your cabin or guest telephones to shore telephones at various rates per minute - dependent on location and type of phone you are calling (calling mobile phones tends to be more expensive). Current prices for these optional services will be posted onboard the ship. Please note we cannot provide refunds for unused voice or data cards.
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